Shipping policy

 

DELIVERY

We offer standard and express delivery for both national and international order. Orders are not shipped out during holidays or weekends, but will be sent the following business day. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier.

International

International orders are shipped via the standard or express network. Shipping cost is calculated at checkout.

Standard international orders are shipped via Australia Post and their partner carrier in your country. This takes 3 - 12 business days depending on the delivery region.

  • Region 1: New Zealand within 3 - 5 business days
  • Region 4: USA within 5 - 10 business days

Express international orders are shipped via AusPost Express. AusPost Express takes 2 - 7 business days depending on the delivery region.

  • New Zealand within 2 - 3 business days
  • USA within 2 - 4 business days

AusPost use your country's local post network for final delivery. Your shipment may take longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees.

Our international shipping rates cover shipping charges only. Duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.

Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Customs offices in some countries require the recipient (importer of record) to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

RETURNS GENERAL TERMS

Read our full Refund Policy here.

EXCHANGES

If you need to exchange an item, send an email to hey@alphafortis.com.au

Please include clear details where appropriate.

Original shipping costs are non-refundable.