We want you to love what you ordered. If the fit isn't quite right, or you've changed your mind, we'll make this as easy as we can.

We want you to love what you ordered. If the fit isn't quite right, or you've changed your mind, we'll make this as easy as we can.

Everything is handled through our online returns portal. Pop in your order number and email address, pick the items you'd like to return or exchange, and follow the prompts, so you no longer need to email us to get started.

Everything is handled through our online returns portal. Pop in your order number and email address, pick the items you'd like to return or exchange, and follow the prompts, so you no longer need to email us to get started.

You've got 60 days from the date of purchase to start a return on a full-priced item.

Sale items can be returned or exchanged within 30 days of purchase.

To be eligible, items need to:

Be unworn and unused

Be undamaged and in original condition

Be free from odours, marks, pet or human hair, and any signs of wear

Come back in their original clothing packaging

Full-priced items bought using a promotional or discount code are eligible for a full refund to your original payment method.

Return shipping is at the cost of the customer. You can buy a return label right in the portal when you lodge your return, so there's nothing to sort out at the post office. Your item is your responsibility until it reaches us and has been inspected, so we'd recommend using a tracked service and hanging onto your lodgement receipt.

Original shipping costs aren't refundable.

You've got 60 days from the date of purchase to start a return on a full-priced item.

Sale items can be returned or exchanged within 30 days of purchase.

To be eligible, items need to:

• Be unworn and unused
• Be undamaged and in original condition
• Be free from odours, marks, pet or human hair, and any signs of wear
• Come back in their original clothing packaging

Full-priced items bought using a promotional or discount code are eligible for a full refund to your original payment method.

Return shipping is at the cost of the customer. You can buy a return label right in the portal when you lodge your return, so there's nothing to sort out at the post office. Your item is your responsibility until it reaches us and has been inspected, so we'd recommend using a tracked service and hanging onto your lodgement receipt.

Original shipping costs aren't refundable.

Once your return lands with us we'll check it over against the conditions above. Give us 2-4 business days to process it.

During sale periods like EOFY and Black Friday, please allow 5-10 business days. That applies to any return we receive during a sale period, including returns from orders placed before the sale started.

We'll email you as soon as it's processed. Funds go back to your original payment method and should land within 5 business days of processing, depending on your bank.

If something doesn't meet the conditions above, we'll get in touch with you before any decision is made. Items that aren't eligible for return can be sent back to you at your expense.

We offer instant exchanges through PostCo. You can swap for a different:

Size
Colour
Style

Head into the returns portal, enter your order details and select the item you'd like instead. Your replacement goes out straight away, so you're not waiting on us to receive your original first.

Shipping on exchanges is at the cost of the customer, both for sending your original item back to us and for getting your replacement out to you.

Your original item needs to be posted back within 10 business days of lodging your exchange, and it has to meet the same condition requirements as a return. We'd recommend having your parcel scanned when you drop it off and keeping the receipt.

If your original item isn't posted back within 10 business days, or doesn't meet our return conditions when we inspect it, the value of the item will be charged to your card.

If your replacement still isn't quite right, exchange it again. There's no limit on how many times you can do this, and we'll keep going until you've got the fit you're after. Standard shipping costs apply each time.

Where you've made an exchange, your return window keeps running from the date of your original purchase. It doesn't restart from the date of the exchange.

 

We offer instant exchanges through PostCo. You can swap for a different:

• Size
• Colour
• Style

Head into the returns portal, enter your order details and select the item you'd like instead. Your replacement goes out straight away, so you're not waiting on us to receive your original first.

Shipping on exchanges is at the cost of the customer, both for sending your original item back to us and for getting your replacement out to you.

Your original item needs to be posted back within 10 business days of lodging your exchange, and it has to meet the same condition requirements as a return. We'd recommend having your parcel scanned when you drop it off and keeping the receipt.

If your original item isn't posted back within 10 business days, or doesn't meet our return conditions when we inspect it, the value of the item will be charged to your card.

If your replacement still isn't quite right, exchange it again. There's no limit on how many times you can do this, and we'll keep going until you've got the fit you're after. Standard shipping costs apply each time.

Where you've made an exchange, your return window keeps running from the date of your original purchase. It doesn't restart from the date of the exchange.

Where items have been bought as part of a bundle, multi-buy or promotional offer, the offer applies across the order as a whole.

You're welcome to return or exchange individual items from a promotional or bundle order in the usual way.

Refunds are issued at the price you actually paid for each item once the promotional discount has been applied, rather than the standard retail price. Where a promotion includes a free or bonus item, the value of the offer is spread evenly across all items in that promotion.

Exchanges work the same way. An item is exchanged at the value paid for it, so there's no price difference to cover when swapping a bundle item for a different size, colour or style. Shipping costs still apply in both directions, for sending your original item back to us and for getting your replacement out to you.

We check every item before it leaves us, but every now and then something slips through.

If your item turns up faulty, damaged or incorrect, lodge it through the returns portal and select the faulty or damaged option. You'll be asked to upload a few photos, and our team will review it and get back to you directly.

We cover return shipping on anything faulty, damaged or incorrectly supplied. These can be returned individually at any time, including items bought as part of a bundle or promotion, and the change-of-mind conditions above don't apply.

If you'd rather just talk to us about it, email hey@alpha-fortis.com with your order number and photos and we'll take it from there.

Gift cards

Items returned outside their return window - 60 days for full-priced items, 30 days for sale items

Items that have been worn, washed, altered or damaged after delivery

Items returned without their original clothing packaging

Email us at hey@alpha-fortis.com with your order number and we'll sort you out.