Refund Policy
Returns
If you would like to return an item, send us an email at hey@alpha-fortis.com.
Refunds (if applicable)
Refunds include full price or bundled items. Sale items are non-refundable. Once we organise your return, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. This depends on your bank, but you'll usually see your funds within 1-2 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hey@alphafortis.com.au.
Sale items (if applicable)
Sale items are final.
Exchanges (if applicable)
If you need to exchange an item, send us an email at hey@alphafortis.com.au so we can make sure we have it in stock. We will also send you details on how to exchange your item.
Shipping
Original shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.